Home computer repair business kicks off

Drew Frank spends 40 hours a week working in information technology. “I’ve been working with computers for 20 years,” Frank said. “I was always ‘the computer guy.’”

You might think he would want to come home from work and step away from the screen. Instead, Frank recently started his own computer support business, Frank Consulting, based out of his South Middleton Township home. “The hardest part now is trying to balance a full time and part time job with my family,” he said. “There will be some sacrifices for the next few years until it gets going.”

Frank Consulting, LLC, provides and networking solutions to residential and business customers in the South Central Pennsylvania area. “I offer both residential and small business computer repair and networking,” Frank explained. “We can help design, trouble-shoot and install systems.”

Frank works both in his own home and the homes of customers, depending on the situation. He said he understands not everyone is adept at things like installing a printer or program. “What may seem like a minor thing can become frustrating,” he said.

That’s why he decided to start his own business. “It started just because of the fact that not many people in this area repair them,” Frank said. Plus, he admitted, “There’s a certain allure to working for yourself.”
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Drew Frank installs a computer at a home in Mount Holly Springs. Michael Bupp/The Sentinel

Right now, Frank offers home computer repair and sells new HP and DELL systems. “The used (systems) will come available as I accumulate trade-ins,” he explained

He has a Web site, http:/dbfrankconsulting.com and his plan is to take the business from part time to full time and, in five years, have a storefront in Mt. Holly Springs or Carlisle.

Frank offers free estimates and has a unique billing method for some jobs. “I don’t charge if I don’t fix it,” Frank said. “If it can’t be fixed, I don’t believe in charging the person. I believe in being fair.”

He also admits there are things you can do to avoid needing his service. “Use caution when you’re online,” he said. “Only give out personal information if you’re certain of the website your are on and make sure your antivirus program is up to date.”

He said, “If you’ve been online, there’s a good chance you could have a virus or security breach.”

And that’s one of the ways Frank Consulting comes in. “The biggest thing for anyone is a good diagnostic check-up of the machine because of the potential for viruses and spyware.”

Source:cumberlink.com/articles/2008/04/17/news/business/local/doc4807538e50251101729917.txt

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